TeliSpeech

teliSpeech is a speech recognition software that integrates latest technological innovations and makes a new generation of simpler, more intuitive and reliable interactive voice activated services accessible to very large numbers of users. Whether, for example, it is used by a call centre to identify callers and qualify their requests or process them via self service or is used by telecom operators to make calls, run voice mail systems or access voice portals, teliSpeech aims at bringing about higher user satisfaction and better quality of service.

teliSpeech's intrinsic performance in various languages, together with the large set of tools it features, makes it the reference in vocal components for our ecosystem of partners: platform suppliers, solution development companies, systems integrators or hosting service providers.

Key Features:

• High accuracy even in mobile and noisy environments
• Carrier-grade software: Fast, Stable and Reliable
• Natural language support and efficient solutions for contact center automatic Call Routing
• Unrivaled set of tools for Quality of Service Management
• 28 languages available, additional languages can be developed rapidly using the PollenStudio Language Development Kit
• teliSpeech is 100% compliant with industry standards, including: Voice XML 2.0, MRCP 1.0, SISR, SRGS, NLSML and SNMP
• Based on a multi-client/multi-server architecture, teliSpeech ensures that your voice service is available 24 hours a day, 7 days a week and moreover has unlimited evolution capacity.
• The set of tools available for Quality of Service Management allows you to monitor and manage the quality at each stage of your voice service's life-cycle
• Recording management makes it easier for you to follow up on your application and allows analysis of audio sessions in a distributed environment
• Its default parameters guarantee immediate performance

telispeech Recognizer

Based on market standards, the core of teliSpeech Recognizer satisfies four fundamental objectives: providing a high level of recognition performance, directly contributing to dialogue efficiency, and increasing the level of interactivity whilst allowing for spontaneous natural Language expression.

This technological core is slotted into an infrastructure composed of four essential cornerstones: a distributed architecture, an administration framework, an interface with the telephony platforms and a Quality of Service Management environment.

Together, the core and the infrastructure, allow users to master the implementation of voice services. Response time for a service is an essential key to what users feel; it becomes critical when considering a voice service. Over and above user satisfaction, a reactive service also reduces the duration of a call, and therefore the associated costs. Voice services will be more interactive and dynamic with teliSpeech.

Advantages:

• Superior recognition quality
• Better dialogue efficiency
• Interactivity and Dynamics